Data Privacy & Customer Information Security Policy
MEGATEMP Technologies Inc. (“MEGATEMP”, “we”, “us”) is committed to protecting your personal data in full compliance with Republic Act No. 10173 (The Philippine Data Privacy Act of 2012) and National Privacy Commission (NPC) statutory standards.
End-to-End Encryption
Customer credentials, payment tokens, and gate pass documents are encrypted via TLS 1.3 in transit and AES-256 at rest.
7-Day Gate Pass Purge
Condominium work permits, ID photos, and guest passes are automatically wiped 7 days after service completion.
Zero Third-Party Sales
Your phone number, address, and air conditioner unit records are never sold, rented, or shared with third-party telemarketers.
1.0 Personal Data We Collect
We collect only the essential personal data necessary to assign technicians, process payments, and maintain maintenance records:
- Contact & Account Details: Full name, verified mobile number, email address, and hashed authentication credentials.
- Service Address: Condominium building name, unit number, village or street address, and parking entry notes.
- Aircon Unit Diagnostics: Unit types (Split/Window/Cassette), horsepower ratings, brand models, and diagnostic service logs.
- Condo Work Clearance: Optional building gate passes or authorization letters uploaded for guard entry.
- Payment Details: Tokenized payment identifiers processed via PCI-DSS Level 1 payment providers (GCash, Maya, Stripe). MEGATEMP never stores credit card CVV codes or raw card numbers.
2.0 Purpose of Data Processing
Your personal information is collected and processed strictly for legitimate operational purposes:
- Dispatching the nearest certified aircon specialist and providing live GPS arrival updates.
- Processing payments, electronic receipts, and official BIR-compliant VAT sales invoices.
- Sending warranty reminders (e.g., 30-day follow-up) and optional quarterly AirCare 365 maintenance scheduling.
- Ensuring customer safety, verifying technician partner compliance, and resolving service tickets.
3.0 Security Safeguards & Automated Purge Cycles
We implement comprehensive organizational, physical, and technical safeguards:
- Strict role-based access control (RBAC) preventing unauthorized technician or staff access to customer profiles.
- Encrypted SQLite/PostgreSQL database storage with continuous access audit logging.
- Condominium gate pass attachments and building permits are permanently purged from cloud storage 7 days after service completion.
4.0 Your Data Subject Rights (RA 10173)
Under the Philippine Data Privacy Act of 2012, you possess statutory rights as a data subject:
Request an export of your stored service logs and correct inaccurate personal details at any time.
Request complete deletion of your account and personal history upon settlement of active bookings.
Opt out of non-essential marketing emails and reminders with one click in your account settings.
Export your complete unit maintenance records in standard digital format (JSON / PDF).
5.0 Data Protection Officer (DPO) Contact
For inquiries regarding privacy rights, data corrections, or regulatory compliance matters, please contact our Data Protection Officer:
MEGATEMP Data Protection Office
Email: dpo@megatemp.ph
Hotline: (02) 8888-COOL (2665)
HQ Address: Level 14, High Street South Corporate Plaza, 26th Street, BGC, Taguig City, Metro Manila
Need to Update Your Privacy Preferences?
You can manage your contact details, addresses, and notifications directly in your customer dashboard.